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GoVIGN

General Terms and Conditions (GTC)

Effective Date: October 27, 2025

Table of Contents

  • Introduction and Scope
  • Service Description and Ordering
  • Fees, Payment, and Performance
  • Value-Added Services (Comfortia & Auxil)
  • Customer Responsibilities
  • Right of Withdrawal and Cancellation
  • Contact and Complaint Handling
  • Liability and Legal Provisions

1. Introduction and Scope

1.1 Preamble

These General Terms and Conditions (hereinafter "GTC") apply to all domains, subdomains, mobile applications, and connected network interfaces operated by the Company for the purpose of providing an independent international vehicle registration portal.
Applicable Legislation: This document complies with Directive 2011/83/EU (Consumer Rights), Directive 2000/31/EC (Electronic Commerce), and relevant national laws.

1.2 Legal Basis of the Contract

By finalizing an order and completing payment, the Customer (Buyer, Visitor, User) acknowledges and accepts this document.
During the checkout process, the Customer must actively select checkboxes to confirm understanding of these terms. This constitutes an express legal declaration. The Customer acknowledges that:

  • Entering the contract establishes a payment obligation.
  • If performance commences immediately, the right of withdrawal is lost once the service is fully performed.

1.3 Company Details (Operator)

Enternova Kft.
Address: H-2161, Csomád, Szent István utca 48.
Tax Number: 24892955-2-13
Company Registration: 13 09 186967
Government Service ID: 5-6127000034822/A
Note: Sales of e-vignettes in Hungary are based on the centralized mobile sales service of Nemzeti Mobilfizetési Zrt.

1.4 Platform Services

Our online system acts as an independent, international vehicle registration service. We enable unified registration of road toll fees for multiple countries via a single interface.
Nature of Service: We provide online registration of road usage entitlement (commonly referred to as "e-vignette"). We do not provide physical stickers.
Independent Status: Unless explicitly stated otherwise during the purchase flow, the Operator acts as an independent service provider and is not a direct representative of state authorities.

2. Service Description and Ordering

2.1 Scope of Service

The registration service consists of two inseparable components:

  • Vehicle Registration Administration: Handling data and processing the request.
  • Official Entry: Securing the road usage authorization in the relevant authority system.

Included Features:

  • SMS notification of successful registration.
  • 24/7 Customer Support.
  • Comfortia: Replacement guarantee service.
  • Auxil: Penalty processing assistance.

2.2 Placing an Order

The Customer must provide accurate vehicle data (Category, Country Code, Registration Number, Validity Period). The Operator processes this data in accordance with our Privacy Policy.

2.3 Fees

The total fee displayed at checkout is a gross amount containing the official authority fee, the service fee, and all applicable taxes. There are no hidden charges or recurring subscriptions.

2.4 Intermediated Services and VAT

We act as an agent for national toll providers. VAT rates apply based on the region:

  • EU Member States: VAT rate of the respective country applies (e.g., Austria 20%, Romania 21%).
  • Non-EU (Switzerland, Moldova, Belarus): 27% VAT applies (place of supply considered outside EU).

Official Toll Issuers We Interconnect With:

  • Austria: ASFINAG
  • Czech Republic: SFDI
  • Romania: CNAIR
  • Slovenia: DARS d.d.
  • Slovakia: SSC
  • Bulgaria: RIA
  • Switzerland: BAZG
  • Moldova: ASD
  • Lithuania: Via Lietuva AB
  • Belarus: Belavtodor

3. Fees, Payment, and Performance

3.1 Performance of Service

Upon payment, processing begins immediately.
Processing Time: Typically 1–8 minutes (maximum approx. 16 minutes).
Pending Status: The road usage right is NOT valid until the final confirmation email/SMS is received.
Delays: If the target authority system is overloaded, and processing takes unreasonably long, the order may be automatically cancelled and fully refunded.

Important - No Overlapping Validity:
Some national systems do not allow extending a vignette that is currently valid. If you purchase a toll for a period that overlaps with an existing one, the new validity may not start until the old one expires. Refunds are not available for these overlaps.

3.2 Financial Certificate (Invoice/Receipt)

A link to download the financial certificate is sent via email upon completion.
Receipt: Automatically issued if no invoice was requested.
Invoice: Issued only if requested during the purchase flow.
Business Customers: We provide services to final consumers. We do not issue business invoices to entities or provide invoices with consumer tax numbers for foreign vignettes.

3.3 Access to Documents

Invoices/Receipts are downloadable for 365 days post-purchase via the secure link provided in the email.

4. Value-Added Services

4.1 Comfortia (Guarantee Service)

Comfortia is our proprietary protection service included with your registration. It allows for one-time free corrections in specific scenarios:

  • Registration Number Correction: Fix a typo.
  • Country Code Correction: Fix incorrect nationality settings.
  • Category Modification: Change vehicle category (price difference covered by Operator).
  • Date Change: Modify the validity start date.
  • Cancellation (Storno): Full refund available up to 24 hours before the validity start date.

Note: Comfortia requests are processed via the support ticket system within 10–25 minutes.

4.2 Auxil (Legal Assistance)

Auxil provides legal assistance if you receive a fine despite utilizing our service (e.g., due to a typo or delay).

  • Scope: Active legal intervention (appeals, requests for equity) within 180 days of purchase.
  • Reimbursement: In individually justified cases where the Operator is at fault, fines may be reimbursed up to EUR 300.

5. Customer Responsibilities

Verification is Mandatory:
Payment confirmation alone does not entitle you to use toll roads. You must wait for the final confirmation (Email/SMS) stating the registration is successful.

Data Accuracy: The customer is fully responsible for providing the correct license plate, country code, and validity dates. The Operator is not liable for fines resulting from user input errors (unless covered by Comfortia).

Check Validity: It is the Customer's responsibility to ensure they do not enter toll sections before the SMS/Email confirmation arrives.

Duplicate Orders: The Operator is not obliged to refund duplicate purchases made by the Customer due to impatience or lack of checking previous orders.

6. Right of Withdrawal and Cancellation

(A) Before Validity Starts

You may cancel your purchase if the validity period has not yet started.
Deadline: You must submit a cancellation statement at least 24 hours before the start date.
Refund: Full amount refunded to the original payment method.

(B) After Validity Starts

Once the validity period has commenced, the service is considered fully performed.
No Withdrawal: According to Article 16(a) of Directive 2011/83/EU, the right of withdrawal cannot be exercised after the service has been completed. No refunds are possible for active e-vignettes.

7. Contact and Complaint Handling

7.1 Customer Support

Channel: Online Contact Form (Footer).
Availability: 24/7.
Response Time: 1–15 minutes.
Missing Orders: If an order confirmation is missing, use the "Resend Confirmation" feature in the support menu.

7.2 Unfair Pressure and Disputes

Complaints must be made in a civilized manner. The Operator reserves the right to reject complaints based on threats, defamation, or aggressive pressure.

7.3 Bank Chargebacks

Initiating a bank chargeback without first contacting support is considered a breach of good faith. The Operator will contest unjustified chargebacks and may exclude the user from future services.

8. Liability and Legal Provisions

8.1 Operator’s Liability

The Operator guarantees to process orders based on the data submitted. We are not liable for:

  • Fines resulting from incorrect data provided by the user.
  • Emails missed because they went to the user's Spam folder.
  • Losses arising from the user entering toll roads before receiving final confirmation.

8.2 Governing Law

This contract is governed by European Union Law and Hungarian Law.
Key legislation includes:

  • Directive 2011/83/EU (Consumer Rights)
  • Directive 2000/31/EC (E-Commerce)
  • Directive (EU) 2015/2366 (PSD2)
  • GDPR (Regulation EU 2016/679)

Dispute Resolution:
Consumers may utilize the European Commission ODR Platform for dispute resolution.

Updated: 2025.10.27.